US Shipping Policies
Handling Times 📦⏳
Over 90% of our orders are processed and ship out by next business day. If orders are received before noon, mountain time on business days, there is a very high likelihood that the order will process and ship out the same day it is received.
We strive to process and ship orders meeting or exceeding the stats listed above, but… we do not guarantee that orders will process that quickly. Some orders may take up to 3 business days to process and ship.
Pallet Quantities: Please note that wholesale orders (pallet quantity orders) require longer order processing and handling times of up to 5 business days. Shipping is by quote on pallet quantity orders, and will ship via LTL carrier with no lift gate or pallet jack. If you require a lift gate and/or pallet jack for delivery of your pallet order, you will need to pay a surcharge. Please contact customer service to make the additional arrangement.
Order Tracking 📪
You will receive an email 📧 notifying you when you order ships, including tracking information so you can track your package. If you created an account at TrueLeafMarket.com, you can login to check your order status. Or use our handy order bots 🤖 to check the status for you.
🚚 The vast majority of our orders ship from our warehouse in Salt Lake City, Utah. A small number of orders (electric juicers, greenhouses, composters, etc…) ship directly to you from our vendors. Shipping transit times vary by your proximity to our warehouse in Salt Lake City, Utah. Allow 3 to 10 business days
Shipping Rates & Delivery Times
- FREE SHIPPING ON ORDERS $75 & OVER TO THE LOWER 48 US – Orders $75 and over placed on TrueLeafMarket.com to the lower 48 states qualify for free standard (ground) shipping. Pallet quantity and quoted wholesale orders may be subject to shipping charges by custom quote.
- We utilize Surepost and many other shipping carriers when you select our free service model. If you can only receive mail from a certain carrier, you must select that service instead.
- If shipping to a PO Box and utilizing our free service, we cannot guarantee it will ship USPS. You must select Priority Mail or First Class at checkout.
- FLAT RATE FOR ORDERS UNDER $75 – Orders under $75 placed on TrueLeafMarket.com to the lower 48 states qualify for flat rate shipping.
- Orders under 11 ounces (seed packets), have the option of shipping USPS first class for only $5.55.
- Orders over 11 ounces ship for $8.95 flat via Standard Ground Service. Orders with flat rate shipping do not have the ability to specify carrier.
SHIPPING UPGRADE OPTIONS – During checkout you have the option to select upgraded shipping options. For these options you do have the ability to select your preferred carrier. Please note, not all options are available for all orders. Rates for upgraded shipping options vary by weight, box dimensions delivery zip code and other factors.
- USPS Priority Mail – NOT A GUARANTEED SERVICE: but delivery is usually 3-5 days.
- FedEx Express Saver – 3 business days – Orders placed after noon will go out next business day. No weekend delivery.
- FedEx 2 Day – 2 business days – Orders placed after noon will go out next business day. No weekend delivery.
- FedEx Standard Overnight – Next day – Orders placed after noon will go out next business day. No weekend delivery.
WHEN PLACING AN EXPEDITED ORDER:
When placing an order late Friday night, Saturday or Sunday, that we do not process these orders until the following Monday. Also, when using a FedEx expedited service FedEx will not deliver Saturdays or Sundays, please allow for the appropriate processing and shipping time.
Live Plant Shipping & Delivery Times
All live plants will arrive in a separate box to keep them happy and healthy. Shipping times are between 5-10 days depending on your region, so if you order multiple items your live plant may take longer to arrive then the rest of your order. Please note, only standard shipping options are available for live plants.
Your live plant order will be packed and fulfilled within 1-3 business days. From there, shipping lead times are based on your location:
Ships in 1-2 business days:
Ships in 2-4 business days:
Ships in 3-5 business days:
Ships in 5-7 business days:
🏬 Will Call:
No shipping charge. Customer service will contact you when your order is ready for pick up.
175 West 2700 South
Salt Lake City, UT 84115
M-F 8:30 AM UNTIL 5 PM, MST
United States: Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam 🌏
Orders shipping to U.S. destinations outside the lower 48 will be charged shipping rates, regardless of order size. There is a shipping rate preview function in your shopping cart, that will show you all shipping options for the products in your cart. You will be able to select your shipping option during checkout.
Note: For orders you believe might be 5 lbs and under we may be able to ship via USPS flat rate boxes.This option is NOT available in the online shopping cart, and you must place your order by phone to see if your order qualifies for USPS flat rate. Please call our toll-free order line during regular business hours for help in these cases: 1-866-948-4727
We ship orders regularly to Canada. Please see our Canada Shipping page for details.
All Other Countries
Orders to all other countries vary from country to country. Please see our International Shipping page for details.