US Shipping Policies
(Due to COVID-19 we have had to temporarily adjust our processing time to up to 10 days. We apologize for the inconvenience.)
Over 90% of our orders are processed and ship out by next business day. If orders are received before noon, mountain time on business days, there is a very high likelihood that the order will process and ship out the same day it is received.
We strive to process and ship orders meeting or exceeding the stats listed above, but… we do not guarantee that orders will process that quickly. Some orders may take up to 3 business days to process and ship.
Please be aware when placing an order late Friday night, Saturday or Sunday that we do not process these orders until the following Monday. This includes expedited orders. When placing over night or 2-day expedited orders, also be aware FedEx will not deliver Saturdays or Sundays, please allow for the appropriate processing and shipping time.
Pallet Quantities: Please note that wholesale orders (pallet quantity orders) require longer order processing and handling times of up to 5 business days. Shipping is free on pallet quantity orders, and will ship via LTL carrier with no lift gate or pallet jack. If you require a lift gate and/or pallet jack for delivery of your pallet order, you will need to pay a surcharge. Please contact customer service to make the additional arrangement.
You will receive an email notifying you when you order ships, including tracking information so you can track your package. If you created an account at TrueLeafMarket.com, you can login to check your order status.
Orders Ship From
The vast majority of our orders ship from our warehouse in Salt Lake City, Utah. A small number of orders (electric juicers, greenhouses, composters, etc…) ship directly to you from our vendors.
Shipping Rates & Delivery Times
United States Lower 48
- FREE SHIPPING ON ORDERS $45 & OVER – Orders $45 and over placed on TrueLeafMarket.com to the lower 48 states qualify for free standard (ground) shipping. Carrier may be USPS, UPS or FedEX, depending on circumstances. Orders with free shipping do not have the ability to specify carrier. Shipping transit times vary by your proximity to our warehouse in Salt Lake City, Utah. Allow 3 to 10 business days
- FLAT RATE FOR ORDERS UNDER $45 – Orders under $45 placed on TrueLeafMarket.com to the lower 48 states qualify for flat rate shipping. Orders over 11 ounces (seed packets), have the option of shipping USPS first class for only $4.50. Orders over 11 ounces ship for $6.95 flat via Standard Ground Service. Carrier may be USPS, UPS or FedEX, depending on circumstances. Orders with flat rate shipping do not have the ability to specify carrier. Shipping transit times vary by your proximity to our warehouse in Salt Lake City, Utah. Allow 3 to 10 business days
SHIPPING UPGRADE OPTIONS – During checkout you have the option to select upgraded shipping options. For these options you do have the ability to select your preferred carrier. Please note, not all options are available for all orders.
- USPS Priority Mail – Not a guaranteed service, but delivery is usually 3-5 days.
- FedEx Express Saver – 3 business days – Orders placed after noon will go out next business day.
- FedEx 2 Day – 2 business days – Orders placed after noon will go out next business day.
- FedEx Standard Overnight – Next day – Orders placed after noon will go out next business day.
- Will Call – No shipping charge. See below for more details.
Upgraded Shipping Rates
Rates for upgraded shipping options vary by weight, box dimensions delivery zip code and other factors. There is a shipping rate preview function in your shopping cart, that will show you all shipping options for the products in your cart.
You will be able to select your shipping option during checkout.
United States: Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam
Orders shipping to U.S. destinations outside the lower 48 will be charged shipping rates, regardless of order size. There is a shipping rate preview function in your shopping cart, that will show you all shipping options for the products in your cart. You will be able to select your shipping option during checkout.
Note: For orders you believe might be 5 lbs and under we may be able to ship via USPS flat rate boxes.This option is NOT available in the online shopping cart, and you must place your order by phone to see if your order qualifies for USPS flat rate. Please call our toll-free order line during regular business hours for help in these cases: 1-866-948-4727
We ship orders regularly to Canada. Please see our Canada Shipping page for details.
All Other Countries
Orders to all other countries vary from country to country. Please see our International Shipping page for details.
If you live near our warehouse in Salt Lake City, Utah, and would like to pick up your order in person, please select WILL CALL as your shipping option during checkout. There is no shipping charge for will call orders.
True Leaf Market
175 West 2700 South
Salt Lake City, UT 84115
WAREHOUSE HOURS ARE M-F 8:30 AM UNTIL 5 PM, Mountain Time
Use the east parking lot. Look for the Green Door on the east side of the building.