General FAQ

Frequently Asked Questions

Q: How do I place an order?

A: You can place your order directly on the website, but we also accept orders by fax, telephone, mail, email, or directly from our website. Visit our Contact Us page.

Q: How do I pay for my order?

A: We accept payments by credit card or PayPal. Other forms of payment can be arranged, such as wire transfers or checks, but you must contact our customer service representatives first.

Q: May I return my item?

A: Yes; we want you to be satisfied with our products. See our Returns & Refunds page for more details.

Q: Do you keep my credit card number on file?

A: No; we are dedicated to providing a safe a secure online shopping experience for our customers. See our Privacy Policy page for more details.

Q: Is it safe to use my credit card info on your site?

A: Yes; our site uses SSL (Secure Sockets Layer) encryption to secure the communication of all sensitive information passing between your web browser and our servers.

Q: What does it mean if my order is “Backordered”?

A: “Backordered” means that the item you have ordered is currently out of stock, but we anticipate that it will be in stock shortly.

Q: Who delivers my order?

A: We offer several methods of delivery for our customers:

  • US Postal Service (USPS)
  • United Parcel Service (UPS)
  • Federal Express (FedEX)

Arrangements can be made for shipments weighing up to and over 200 pounds to be shipped freight (LTL).