Shipping and Processing Details

Our Free Shipping Service:

We utilize 🚚 Surepost and many other shipping carriers when you select our free service model. If you can only receive mail from a certain carrier, you must select that service instead. We cannot select a carrier for you if you select our free shipping option. Please plan accordingly. 

Shipping to a PO Box:

 🚛 Our free service does not apply to any specific carrier and to ensure your package gets to your destination, you must select Priority Mail or First Class at check out. Please keep in mind priority mail is not a guaranteed service, it's perspective delivery dates can vary.

Order Alterations:

Please look over your order carefully as no order alterations can be made. 

  • We cannot add additional items. 
  • We cannot combine multiple orders.  

Please place the order as you would like to receive it. Only cancellations can be made once submittedpermitting the order has not yet shipped. 

Orders requested to cancel, (but have already shipped) may be refused with your mail carrier in person. These packages will accrue a 10% restocking fee. Orders returned to us for insufficient address/etc. with no response will also incur a 10% restocking fee. 

Will-Call and Local Pickups:

If you live in Utah, or near 🌄Salt Lake City, you have the option to select will call, place your order, and pick your order up in person. This still takes a standard amount of processing time. You will receive two notices. The first once we receive your order. For the second, customer service will contact you when your order is ready for pick up. Same day pick-ups are not available. 

Checking your order Status:

To check the status of your order keep your order number handy, our chat bot 🤖can look up the status for you at any time. For further questions or comments Customer Service can be reached by our 💻 live chat during regular business hours (9:00am-5:00pm MST) or via our email, We will do our best to address your questions or concerns in the order that they are received.  

Looking to ship internationally? Start here.

Need help using your reward points? Start here.

Need help starting a return authorization? Start here.


We thank you for choosing to shop with us! To all sprouters, 🌱 microgreeners, farmers,🌾and gardeners 🌿 we thank you for your patronage! 🌻 Happy Planting! 🌼